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dwg188 Legal Terms and Your Account Policy

dwg188 sets out clear legal terms so you know exactly how your account data is handled, what rights you hold, and how to raise a concern.

Account Data PolicyPrivacy RightsQRIS & DANA ContextWhere Local Law PermitsContact Path Open
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POLICY CONTACT PATHS

Reach Us About Any Legal or Account Query

If a legal question stalls your account access or you need clarification on how your data is handled, our support team is available around the clock. Raise a concern through live chat, send a detailed message via email, or use the in-account help form — whichever path works for you from Denpasar or anywhere else in Indonesia. We aim to respond to policy-related queries within one business day.

Team online

Live Chat

Available 24 hours a day, seven days a week. Start a chat from the account dashboard to reach a support agent about legal or privacy matters directly.

Email Support

Send your legal query or data request to our support address. Include your account reference number so we can locate your record and respond faster.

In-Account Form

Find the help form inside your account settings. Use it to submit a formal data correction or deletion request tied to your verified profile.

DATA AND SECURITY DETAIL

How dwg188 Handles Your Account and Data

We handle account data with the same care we put into building the payment and lobby infrastructure.

Data Collection Scope

We collect your name, contact detail, and payment identifiers — DANA, OVO, GoPay or bank transfer reference — only to verify identity and process transactions. No unnecessary data is stored.

Cookie Use

Cookies keep your session active between pages and remember your wallet preference so you reach the cashier faster. You can manage cookie settings in your browser at any time.

Account Security

Each account is protected by phone verification before access is granted. Sensitive actions like withdrawal requests trigger a second confirmation step tied to your registered number.

Data Retention

Transaction records are kept for the minimum period required by applicable law. Account profile data is removed within 30 days of a verified deletion request where local law permits.

Who to Contact

Our data officer handles all formal privacy requests. Reach them through the in-account help form or by emailing our support address with your account reference and the nature of your request.

Requesting Changes

To correct or update personal data on your account, submit a request through live chat or the in-account form. We verify your identity first, then process the change within two business days.

Common Questions About dwg188 Legal Terms

These answers cover the questions we hear most from Indonesian users navigating our legal terms, data rights, and account policy. If your question is not here, our support team is one chat away.

The terms that govern your account depend on local law where you are located. Access to our services and the applicable legal framework are determined by your jurisdiction at the time of account use.

We store only the data needed to verify your identity and process your transactions — name, contact detail, and payment identifiers like DANA or QRIS reference codes. No additional data is collected without a clear purpose.

Yes. Submit a data access request through the in-account help form or via live chat. Include your account reference and we will compile and send your data within the timeframe required by applicable regulation.

Send a deletion request through the in-account form or by email, with your account reference number. Where local law permits, we will remove your profile data within 30 days of verifying your identity.

Transaction records tied to DANA, QRIS, OVO and bank transfer activity are retained for the minimum period required by applicable law, then deleted. You can request the specific retention period through our support team.

We notify you before any significant change to our terms takes effect. The notification will reach you through the contact detail on your account, giving you time to review the update before continuing to use the platform.

Contact our data officer via the in-account help form or through email support. Provide your account reference and a clear description of the concern, and we will respond within one business day.

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